Press Shift + F3
Community Feedback #3 says opening and closing the Epic overlay should restore keyboard input.
SOURCE-AWARE ISSUE GUIDE
Keyboard input frozen while mouse still works
Community Feedback #3 identifies some keyboard-freeze cases as an Epic Online Services overlay issue. The named workaround is Shift + F3 to open and close the Epic overlay. It is not a complete client-side repair; Epic is described as working on an EOS SDK update.
Workaround live · awaiting Epic Online Services update · Reviewed Sep 4, 2026
QUICK ANSWER
Workaround live · awaiting Epic Online Services update
Community Feedback #3 says keyboard input can stop responding while mouse input continues, and the investigation identified the Epic Online Services overlay. Affected players can press Shift + F3 to open and close the Epic overlay, which should restore keyboard input. Status is awaiting an Epic Online Services update.
DO THIS FIRSTConfirm the mouse still works and only keyboard input is missing before treating this as a crash or bind-save problem.PLATFORMPCEVIDENCEOfficial update
PLATFORMPC
STATUSWorkaround live · awaiting Epic Online Services update
EVIDENCEOfficial and dated sources
SOURCE POSITION
What the sources establish
Community Feedback #3 says keyboard input can stop responding while mouse input continues, and the investigation identified the Epic Online Services overlay. Affected players can press Shift + F3 to open and close the Epic overlay, which should restore keyboard input. Status is awaiting an Epic Online Services update.
MATCH THE SYMPTOM
Use this page when
- Keyboard stops responding in a match
- Mouse look and click still work
- Cannot move, reload or open chat with keys
CHOOSE YOUR CURRENT STATE
Restore keys before remapping the whole keyboard
A mouse that still works plus a dead keyboard is the named Epic overlay path.
Retry once, then restart
Do not disable security software as a first response.
Use Apply, not this page
Patch 1.4 separately says keybindings save only when you choose Apply.
REVERSIBLE CHECKS FIRST
What to do
- 01
Confirm the mouse still works and only keyboard input is missing before treating this as a crash or bind-save problem.
- 02
Press Shift + F3 once to open and close the Epic overlay, then test movement and a single action key.
- 03
If the overlay does not appear, try the same combination after releasing other modifiers; do not remap random keys first.
- 04
If input returns, note the map, mode and what you were doing immediately before the freeze.
- 05
If input does not return, alt-tab once, retry Shift + F3, then restart the client only after those reversible checks.
- 06
Report remaining cases with platform, overlay state and whether Shift + F3 restored input.
IMPORTANT LIMITS
Before changing more
- Do not disable security software or download overlay replacements as a first response.
- This is a named workaround while an Epic SDK update is awaited, not a claim that Patch 1.4 already repaired every input freeze.
- Do not mix this with keybind persistence problems; Patch 1.4 separately says keybindings now save only when you choose Apply.
QUICK ANSWERS
Keyboard input frozen while mouse still works questions
Why did my keyboard stop working in Hell Let Loose Vietnam while the mouse still works?
Community Feedback #3 identifies some of those cases as an Epic Online Services overlay issue. Keyboard input can stop responding while mouse input continues.
How do I restore keyboard input?
Press Shift + F3 to open and close the Epic overlay. Official text says that should restore keyboard input while an Epic Online Services SDK update is awaited.
Did Patch 1.4 already fix this?
No complete client-side repair is claimed. Patch 1.4 includes separate keybinding save and remapping fixes. The frozen-keyboard path is still described as awaiting an Epic overlay update.